We accept ready to ship non-custom items back for return or exchange within 14 days. Shipping back to us is at the customers expense.
Some of our items are currently made to order custom and we do not carry stock on these items. Refunds and exchanges are not accepted unless it is due to a defective item. Shipping back to me is covered for defective items.
Any item that becomes damaged due to normal wear and tear will be accepted back.. Sometimes kids are rough and things happen, repairs will be done to the best of my ability for free. General wear and tear repairs needing to be shipped back will be at your expense.